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The current website is not fully accessible, with colour contrast not passing accessibility standards as well as other issues including lack of customization for elements such as font size and colour. The use of script fonts in the website also go against accessibility standards and impair usability for those with low vision, dyslexia, or other visual impairments.
Redundant navigation and unclear redirection to a third-party site create a confusing user experience. Clicking “Make a Donation” led to another page with the same button, which is unnecessary. Although the page included details about CanadaHelps.org, that information could have been shown directly on the donation site for clarity. Additionally, labeling the donation link as “Lil E Roasters”, an internal term for sponsors, confuses users unfamiliar with the reference.
The “Shop” page lacked clear stock indicators, leading users to select items and quantities only to discover that after clicking “Add to Cart”, the product was sold out. This frustrating experience erodes trust, and disrupts user shopping goals. For a non-profit reliant on sales, sponsors, and donors, such usability issues can result in lost revenue and hinder their ability to continue their impactful work.
Lil E Coffee aims to support those with intellectual and developmental disabilities (IDDs), thus, it is even more important to consider these individuals when it comes to usability as they are a huge part of the user population for this website.
Research shows that individuals with intellectual and developmental disabilities struggle with content that is cluttered and dense as well as with inconsistency, making it important to keep website elements minimal and organized while keeping page layouts predictable.
Granting user control, providing system status messages, and including the most important information first reduces cognitive burden and alleviates confusion related to attempts to retrieve ambiguous site functions from memory.
Designing for those with IDDs is imperative in the process of eradicating barriers to online experiences, and, also allows for a streamlined user experience for the majority population.